Making Sense of Change Management: Learning Outcomes

Benefits for Individuals

• Understand the human side of change and know how to help people deal more effectively with change, maintaining their commitment and bringing them successfully through the change process.
• Understand the various types of change that affect organisations, and know how to draw on a range of professional approaches to support the effective delivery of the organisation’s desired outcomes from each change initiative.
• Know how to identify and work with the stakeholders in a change initiative, and how to plan, execute and measure the effective communications required to build and maintain their engagement.
• Know how to assess the impacts of change, to develop effective change teams and to recognise and address resistance to change.
• Understand the process of sustaining change and know how to embed a change initiative as the new ‘business as usual’.

Benefits for Organisations

• Build the organisation’s capability and capacity to deal successfully with change, improving agility.
• Increase the probability of successful business change/transformation – supporting strategic direction.
• Minimise risks (costs, delays, loss of employee engagement, reputation) associated with failed initiatives.
• Align change initiatives with established, process-driven methods (like PRINCE2® and MSP®) to develop a unified approach to change.
• Develop and sustain employee commitment and alignment with organisational purpose during times of change.
• Build and maintain the engagement of internal and external stakeholders with new initiatives.
• Manage more effective change communications with internal and external constituencies so that change is understood and supported.
• Improve assessment of change impact, integrated change planning and successful embedding of change into the life of the organisation.