1.   IT4IT Overview

• Introduction
• Definitions and Basic Concepts
• IT Value Chain
  • Value Chain vs. Value Stream
  • Service Lifecycle support
  • Activities
  • 4 Pillars

2.   IT4IT Core Concepts

• Reference Architecture concepts
• Value Stream relationship
• Functional component
• Notation and diagrams

3.   Value Stream Analysis

4.   Strategy to Portfolio Value Stream

• Functional components / data objects
• Value proposition / activities

5.   Requirement to Deploy Value Stream

• Functional components / data objects
• Value proposition / activities

6.  Request to Fulfill Value Stream

• Functional components / data objects
• Value proposition / activities

7.  Detect to Correct Value Stream

• Functional components / data objects
• Value proposition / activities

8.   IT4IT Exam Prep